We have noticed that a recent update of Windows 10 has caused problems with the connection to the Windows Mobile Device Center and the connection to Trimble devices. There is an alternative solution that Trimble has provided to its distributors. Trimble works with Microsoft to restore compatibility in future updates.
The Windows 10 Creators update (KB4015583) does not work with the Windows Mobile Device Center, so you can try to manually remove this specific update first.
An earlier case that was similar was resolved (temporary solution) by this link information:
Here is the summary that worked for that other case:
The Windows Mobile Device Center (WMDC) can be installed but not run completely. Manual installation requires the .NET Framework 3.5 in the same way as described in the following web page. HERE
After installation, you must right-click Start and then click on Computer Management> Services and Applications> Services. Scroll down to right-click on “Windows Mobile 2003-based device connectivity” to select Properties> Login. Change to “Local system account” by selecting “Allow desktop service” and then click OK.
On the calculator, touch Start> Settings> Connections> USB to PC icon, select the “Enable advanced network functionality” check box, touch OK, and then connect the cable.
WMDC is never shown connected, but ActiveSync is in the calculator, and you can at least open Open File Explorer on your PC to “browse through the contents of the external device” to transfer files. I’m not sure how much this limits the functions of RAPI.
These changes to the Services configuration must be applied each time you restart your PC.